All international orders are shipped via USPS. They are shipped PRIORITY MAIL INTERNATIONAL.Shipments originate from The Land Of 10,000 Lakes - Minnesota USA.
United States Postal Service estimates that international orders shipped PRIORITY will be delivered within 14-21 business days after it has left our warehouse.
Stock items will leave the warehouse next day (excluding weekends and holidays). Please allow 60 days for international delivery of all handcrafted items. International shipments will require more complicated shipping procedures (i.e., customs, transit stations, etc) so it will take additional time for shipments to be processed through each stage. ORDER EARLY. Allow plenty of time.
CUSTOMS / DUTY FEES
International buyers are responsible for all customs/duty fees. Custom/duty fees are not included in the shipping costs. You will need to contact your local post office to inquire about custom and duty fees. It is recommended that you research these costs BEFORE you place your order so there are no surprises.
All prices and shipping costs on this website are shown in US $$ dollars. It is possible your country may convert US $$ to your currency on your final PAYPAL or credit card purchase.
NO RETURNS - NO RUSH ORDERS
Sorry, there are no returns or rush orders.
DMW cannot offer delivery guarantees. The delivery schedule is only an estimate of time based on information provided from USPS, and the actual shipping address. Once DMW submits your order to the shipper, DMW has no control over the timing, customs, and actual delivery of the shipment. DWM cannot be held responsible for delays as a result of postal or airline strikes, inclement weather causing flight delays, or any other reasons for non-service.
If you do not want your delivery left on your doorstep in your absence, then you must request a Signature Receipt. You can request a Signature Receipt in the Order Notes during the checkout process. Without a signature receipt, DMW will not specify a signature is required, and DMW is not responsible for missing or stolen deliveries if left on a porch or doorstep.
SHIPPING TO A NON-RESIDENTIAL ADDRESS
You must notify DMW if you are shipping your order to a non-residential (commercial) building so we can specify that a signature receipt is required. You can request a Signature Receipt in the Order Notes during the checkout process. Without a signature receipt, the shipper MAY drop the item just inside the door, and DMW cannot be held responsible for missing or stolen deliveries.
PO BOX NUMBER
We cannot ship to a PO Box number.
HOLIDAY SCHEDULE - NO SHIP DATES
Offices and shipping warehouses are closed on national and religious holidays. Holidays may affect the normal shipping schedule.
SHIPPING NOTIFICATIONS & TRACKING
You will receive numerous notifications informing you of the shipping status.
- Updates when the tracking is updated
- Shipment out for delivery
- Shipment delivered
Additional shipping costs may be required for oversized orders. Actual shipping costs for very large orders will be calculated at the time of shipment, and each large order is handled individually. We will contact you to discuss additional fees if there additional costs when heavy, over-sized, and multiple boxes must be used to ship your entire order.
If you placed a very large order, you can expect to receive multiple boxes, not necessarily all on the same day. Sometimes the boxes get separated during transit. If you don't receive all boxes in the same delivery, give it a couple days for the remaining boxes to catch up. Re: Crystal Cake Orders To protect from shifting and damage during transit, each tier will be packaged and shipped to you in its own box.
DAMAGED IN TRANSIT
If there is visible damage to the box, take pictures before you open it. Save all shipping materials, and the box, in the event USPS chooses to inspect the damage. Then take photos of any damaged items. Contact Us the day of delivery to notify us of the damage. Send us photos of any box and item damage.
UNCLAIMED - NO FORWARDING ADDRESS
It is the responsibility of the buyer to provide the correct shipping address. There are no refunds for
- Unclaimed shipments
- Shipments with no forwarding addresses
- Shipments classified "undeliverable" by the shipper.
If the shipment is returned to DWM, it can be re-shipped to you at a valid shipping address if you are willing to pay for shipping costs a second time.